When I was doing my MBA some years ago, there was one local lecturer everyone paid close attention to his words.
Mr Lai was not your typical academic. He was a hands-on corporate man — then a COO in one of the key subsidiary companies of Genting Group. He had war stories from boardrooms, high level negotiations, crisis meetings and corporate planning. He did not teach from slides. He taught from scars.
One afternoon, during a class on strategic management, someone asked whether a brilliant strategy was enough to guarantee success. Mr Lai smiled, paused, and said something that has stayed with me ever since:
“The most critical stage of any strategic plan is implementation. And the most critical decision in implementation is choosing the right CEO.”
He explained that once the board approves a strategy, everything depends on the clarity of the chief executive’s role.
The CEO must know his mandate. He must know what he can and cannot do. His KPIs must be clear. There must be no duplication of authority, no shadow decision-makers, no conflict of interest that paralyses execution.
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